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77jai FAQ — Answers to All Your Questions

Whether it's betting, account, payment, or bonus questions — you'll find the answers here.

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Account & Registration

Find answers here to all your questions about opening a new account, identity verification, login issues, and password resets.

Deposits & Withdrawals

Learn about deposit and withdrawal rules, limits, and processing times for Mobile Pay, Nagad, and Rocket.

Bonuses & Offers

Find out how to earn and use welcome bonuses, reload offers, cashback, and loyalty points.

Betting & Sports

Answers to all your questions about live betting, understanding odds, bet cancellations, cashout, and Sports Betting.

App & Tech

Find guides on downloading, installing, and updating the 77jai app, as well as troubleshooting technical issues.

Security & Responsibility

Find important information on account security, 2FA, responsible gambling, and self-exclusion.

Account & Registration

Signing up is quick and easy. On the registration page Go and fill in the form with your name, mobile number or email, and password. Verify via OTP to activate your account. The whole process takes just 2–3 minutes. Registration is strictly prohibited for users under 18.

Tip: Make your first deposit after registering and receive a 100% welcome bonus.

No. Under 77jai's policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited. For more details, Terms & Conditions View.

For KYC verification, upload a clear photo of your National ID (NID) or passport along with a recent selfie. Verification is typically completed within 24–48 hours. Without verification, large withdrawals may be restricted.

Start by clearing your browser cache and cookies, then try again. If you've forgotten your password, On the login page, Click the "Forgot Password?" link to reset it. Entering the wrong password multiple times will temporarily lock your account — please wait 15–30 minutes before trying again. If the issue persists, contact us at support@77jai.bet.

To close your account, email support@77jai.bet or reach out via live chat. Make sure to withdraw any remaining balance beforehand. As part of responsible gaming, you can also set up self-exclusion or a cooling-off period — for more details, Responsible Gambling page.
Deposits & Withdrawals

77jai supports all major mobile banking methods in Bangladesh — Mobile Pay, Nagad, Rocket, and Upay. Bank transfers and select crypto options are also available. All methods can be used for both deposits and withdrawals.

The minimum deposit at 77jai is just ৳200 (two hundred BDT), so you can get started even on a small budget. The maximum deposit limit varies based on your account verification level — higher limits apply to fully verified accounts.

Please note: A minimum deposit of ৳500 is required to qualify for the welcome bonus on your first deposit.

Withdrawals via mobile banking (Mobile Pay, Nagad, Rocket) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. KYC verification is required for your first withdrawal. Slight delays may occur during peak hours.

Deposits are usually credited instantly. Occasionally, network delays may cause a 5–15 minute wait. Refresh the page and give it a moment. If funds haven't arrived within 30 minutes, contact support@77jai.bet with your transaction ID.

The minimum withdrawal amount is ৳500. Winnings from bonuses require wagering requirements to be met before withdrawal. Please ensure your account is fully verified before submitting a withdrawal request.
Bonuses & Offers

Once you open a new account and make a first deposit of at least ৳500, the welcome bonus will be credited to your account automatically. To learn more about the bonus amount and terms, Registration page Check it out. Read the wagering terms before using any bonus.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in total bets. Once the requirement is met, your winnings are fully withdrawable.

Please note: Wagering requirements may vary for each bonus offer.

Share your referral link or code from your account. When a friend registers through that link and makes their first deposit, you'll receive a referral bonus. The more active your referred friends are, the greater your rewards.

Yes, most bonus offers have an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that time, the bonus will be forfeited. So start using your bonus soon after receiving it.
Betting & Sports

77jai offers betting on more than 30 sports, including cricket, football, tennis, badminton, basketball, and kabaddi. Every match across popular competitions like the IPL, BPL, Premier League, and World Cup is covered. Sports Betting See all options on the page.

Live betting means placing bets on a match in real time as it unfolds. Odds shift moment to moment during play, making it more exciting than standard pre-match betting — you can read the game before making your call. For detailed strategies, Betting Tips Read more.

Cash out lets you claim a partial or full payout before a match ends — a great way to reduce risk. When you see the cash out button on your betting slip, click it and accept the offered amount. Note that cash out is not available on all bets.

Yes. If a match is cancelled, abandoned, or not played at the scheduled time, your stake is generally refunded in full. However, this depends on the bet type and applicable rules. In certain cases, the bet may be settled at odds of 1.0. For more details, Terms & Conditionsis available there.
App & Tech

The 77jai app is available for both Android and iOS. App Page Download directly from. Android APK can be downloaded from the site. iOS users can install via the App Store link.

Tip: Before installing the APK on Android, allow installation from "Unknown sources" in your settings.

Common causes include insufficient storage on your device, "Unknown sources" not being enabled in Android settings, or an outdated OS version. Your device needs at least Android 6.0 or iOS 12. If the problem continues, please contact our support team.

Log in with your password the first time you open the app. Then go to Settings > Security > Biometric Login to enable it. Once you set up fingerprint or Face ID, you can sign in with a single touch from then on. It's the fastest and most secure way to log in.
Security & Responsibility

77jai operates on a fully SSL-encrypted connection. Your personal information and financial data are stored with the highest level of security. We follow responsible gaming practices and strictly enforce the 18+ age requirement. To learn more, Privacy Policy Read more.

Go to Account Settings and enable 2FA from the "Security" section. You can choose between mobile OTP or an authenticator app. With 2FA active, no one can access your account even if they know your password. Enabling it is strongly recommended.

As part of responsible gaming, you can set deposit limits, betting limits, or enable self-exclusion at any time. Go to Account Settings > Responsible Gaming to configure these options. For more information, Responsible Gambling View page.

Change your password immediately and notify us at support@77jai.bet. You can also request a temporary account lock if needed. Check your login history and log out of any unrecognized devices or active sessions. Our security team is available 24/7.
Can't find what you're looking for? Contact our support team.
Quick Links
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Live Support

Email Support
support@77jai.bet
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Click the chat button at the bottom right of the site
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Support Hours
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Most Frequently Asked
How do I register? What is the minimum deposit? How do I claim the welcome bonus? Where can I get the app? How fast are withdrawals processed?
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